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FAQ

 Frequently Asked Questions

  • How long does shipping takes?

Orders are usually dispatched within 1 - 5 business days

Generally, all orders are shipped in transit for 7 - 14 business days for the United States of America and the United Kingdom. (Not Guarantee) 

For P.O. Box, Hawaii, Alaska, Puerto Rico Shipping in transit for 14-28 business days. (Not Guarantee)

All other countries are shipped in transit for 7 - 22 business days. (Not Guarantee)

Please note due to the COVID-19 pandemic, packages may be experiencing 5 - 10 business days or longer delay due to many flights getting canceled.

 

  • How much is your shipping?

We offer FREE WorldWide International Shipping except for these countries:

Cyprus, Latvia, Malta, Turkey, Brazil, Luxembourg, United Arab Emirates, Saudi Arabia, Greenland, Gibraltar, Bahrain 

 

  • Where are you located?

We are located in San Jose, California, United States of America.

 

  • Where is my order?

Track your order with the tracking number we have provided you through email with our track your order system.

 

  • Do you have the phone case in my iPhone version?

Please check "Material" under the product photo to find your iPhone version.

 

  • Why is my tracking status not updating?
We create a shipping label once your orders have been done with packaging. This way we can ensure your package is ready to pick up from our warehouse when the courier arrives.
We try our best to create a shipping label as fast as we can, however, please allow time for the courier to pick up our package as fast as they can.
Your package maybe is currently in line for the courier to pick up.
Due to the COVID-19 world crisis, we are informed by most of our couriers that flights been getting cancel and with the high volume of orders, we had to make a big change with our handling time from 1-3 business days to 1-5 business days.
Once the package is picked up by the courier, it will take 7 - 14 business days to arrive.
Please note due to the COVID-19 pandemic, packages may be experiencing 5 - 10 business days delay due to many flights getting canceled.
Thank you for your patience. Please contact us back if your package hasn't arrived after 14 business days after being picked up from the courier.